Refund & Cancellation Policy

Sarvimo's free tools and the Free plan cost nothing, so there is nothing to refund. You can stop using them, or delete your account, whenever you like.

You can cancel a Personal, Pro or Business subscription at any time from your account page (billing portal). When you cancel:

• your plan stays active until the end of the billing period you have already paid for;
• you won't be charged again after that;
• your account then returns to the Free plan, with the Free plan's limits. Your saved presets and forms stay in your account; anything above the Free plan's limits (for example, extra collaborators on a form) is no longer available until you upgrade again.

Because a subscription gives you immediate access, we don't refund unused time in a billing period. We do refund:

• duplicate or accidental charges for the same subscription;
• charges made after you cancelled, where the cancellation was made before the renewal date;
• any amount we are required to refund under the consumer laws that apply to you.

If a paid feature doesn't work as described and we can't fix it, contact us — we'll review your case and may refund the affected period at our discretion.

Payments are handled by Dodo Payments, our payment processor and merchant of record. Approved refunds go back to the original payment method and normally appear within 5 to 10 business days, depending on your bank. Sarvimo never sees or stores your card details.

Annual plans are billed once a year. You can cancel at any time, and access continues until the end of the year you paid for. The rules in section 3 apply to annual plans as well.

Email support@sarvimo.com from your registered email address and include your Sarvimo ID (shown on your account page). You can also use our contact form. We aim to reply within two business days.

See also our Terms of Service and Privacy Policy.